Refund policy
All Sales Are Final. Because Mycovera sells soap and personal care products, all purchases are considered final sale upon completion of checkout. Due to the hygienic nature of our products, we are unable to accept returns, exchanges, or issue refunds as a standard policy. By completing your purchase, you acknowledge that you have read and understood this policy and agree that all Mycovera products are not eligible for return, exchange, or refund under any circumstances.
Refund Requests. We understand that exceptional situations may arise. If for any reason you feel a refund is warranted, you must reach out to us directly at support@racinepurchasingandmanagementllc.com. All refund requests are reviewed on a case-by-case basis, entirely at our discretion. Submitting a request does not guarantee approval — we will review your case and notify you of our decision to approve or decline it.
Orders in Transit. Refunds cannot be issued for orders that are actively being shipped. Once an order is in transit, it is not eligible for cancellation or refund until it has been delivered and your request has been reviewed under this policy.
Damages and Issues. Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at support@racinepurchasingandmanagementllc.com. We will review the issue and do our best to make it right.
Gift Cards. Gift cards are non-refundable and cannot be returned under any circumstances.
European Union — 14-Day Cooling Off Period. If your order is shipped to the European Union, you have the right to cancel or return eligible items within 14 days of delivery for any reason and without justification. However, because Mycovera's soap products are personal care / hygiene items, they are exempt from the EU cooling-off right once the seal has been broken or the product has been used. Unused, sealed products may be eligible for return under this provision upon review. Please contact us at support@racinepurchasingandmanagementllc.com before returning any item.
Approved Refunds. In the event that a refund request is reviewed and approved at our sole discretion, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@racinepurchasingandmanagementllc.com.
Contact Us. For any questions regarding this policy, please reach out to us at support@racinepurchasingandmanagementllc.com before completing your purchase.